Connect with our studio
Whether you are seeking a bespoke commission, require repair services, or wish to inquire about our seasonal releases available to our Canadian clientele, our team is at your disposal.
Studio Location
Headquarters
Murnalep Atelier welcomes correspondence from our clients globally. As an independent design house, we exclusively manage all inquiries electronically to ensure precise, documented service for every bespoke umbrella order.
78 Gulshan Avenue, Gulshan 1, Dhaka, Dhaka Division 1212, BangladeshDirect Inquiry
Email Us
For immediate assistance with styling advice or to request modifications to an existing order, write to our studio directly.
studio@ceravunt.com
Service & Correspondence
As an artisanal atelier, we dedicate our full attention to the meticulous craftsmanship of our umbrellas. All correspondence is handled strictly by our studio team via email to ensure every inquiry receives a thoughtful, detailed response without interrupting the manufacturing process.
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Response Timing
Typical response time for general inquiries and bespoke requests is 2 to 3 business days.
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Repair Assessments
For repair requests on heritage pieces, please be prepared to attach high-resolution images of the damage when our team follows up with you.
Frequently Asked Questions
Find immediate answers to common inquiries regarding our bespoke commissions, shipping, and umbrella care.
Do you offer international shipping?
Yes, while our studio is based in Dhaka, we provide secure, tracked shipping globally, with a specialized logistics network serving our Canadian clientele.
How long does a bespoke commission take?
Depending on the complexity of the design and material availability, bespoke umbrellas typically require 4 to 6 weeks for meticulous handcrafting and assembly.
What is your repair policy?
We stand by the structural integrity of our umbrellas. Should your piece require restoration, please email our support center with high-resolution images for an assessment.
Can I request a specific handle material?
Absolutely. Our bespoke service allows you to select from a curated range of ethically sourced hardwoods and modern composites to suit your personal aesthetic.
Global Dispatch to Canada
While our craftsmanship takes place within our Dhaka headquarters, Murnalep Atelier proudly serves a discerning clientele across Canada. We have established secure logistics to ensure your designer umbrella arrives immaculate, whether destined for Vancouver, Toronto, or beyond.
Secure Packaging
Every stick and folding umbrella is encased in structural, climate-resistant tubing to prevent transit damage during long-haul international shipping.
Customs Clearance
All duties and import taxes for Canadian destinations can be calculated transparently during the final bespoke invoice, removing unpredictable delivery delays.
Tracking Visibility
A dedicated courier liaison provides consistent updates from the moment your piece departs our studio until its safe arrival at your Canadian address.